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Do you know the ABC’s of project failure and project success? They are both very simple.
The ABC’s of project failure:
A) Assume your customer already knows why he needs you.
B) Believe you already know what your customer wants without asking him.
C) Chase your suppliers instead of telling them exactly what you need.
What’s the common component of these project-fatal ABC’s?
Lack of Written Communication!
Written communication is the solid, quantifiable, concrete tool that conveys thoughts, desires, expectations, and abilities. If it is insufficient, incomplete, out of date, or even completely missing in any critical area, your project will fail. Time, money, business reputation, and emotional investment, all gone. Possibly replaced with lawsuits. Lovely.
All for lack of a few simple written words. So how do you avoid the ABC’s of project failure?
Don’t assume, don’t believe, don’t chase! Use the written word!
Competent, complete, accurate writing is the most consistent guarantee of project success. Whether supplier to buyer, buyer to supplier, or seller to customer, every professional relationship thrives when the written word is the cornerstone of communication. So project success is as simple as “ABC”:
The ABC’s of project success:
A) Act as though everyone knows nothing about anything.
B) Build a universal, consistent written communication regime in which everything is written, and everything is expected to be written.
C) Contact a professional who lives and breathes A and B
All content ©2003-2013 Bill Kasper
Do not make me release the flying lawyer monkeys.